Welcome to Warmforks (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use and share it, the choices you have, and your rights under applicable laws.
1) Who We Are (Data Controller)
Address: 4300 Hartlepool Way, Antelope, CA 95843, USA
Email: [email protected]
Phone: +1 (323) 825-9462
Working Times: 9am–5pm /Monday – Friday(excluding holidays)
2) Scope
This policy applies to personal information we collect online via our website, checkout, contact forms, email communications, and embedded tools (e.g., order tracking). It also covers purchases delivered to the United States, Canada, the United Kingdom, and European Union countries.
3) What We Collect
- Identity & Contact Data: name, email, phone number, billing/shipping address.
- Order & Transaction Data: products, quantities, order ID, delivery details, pricing, currency, coupons, support messages; payment card data is processed by our payment processors (we do not store full card numbers).
- Account Data (if you create an account): username, password (hashed), order history, preferences.
- Technical & Usage Data: IP address, device/browser info, cookies, analytics events, pages viewed, referring URLs.
- Marketing & Communications: email subscription status, campaign interactions; optional product reviews, Q&A, survey responses.
- Images/UGC: content you voluntarily submit (e.g., review photos).
- Fraud Prevention Signals: signals used to detect suspicious activity (e.g., mismatched addresses, abnormal velocity).
4) How & Why We Use Your Information
| Purpose | Data Categories | Legal Basis |
|---|---|---|
| Process and deliver orders; provide customer support | Identity, Contact, Order, Transaction, Account | Contract performance; Legitimate interests |
| Fraud prevention, security, and abuse detection | Identity, Technical, Fraud Signals | Legitimate interests; Legal obligations |
| Operate, maintain, and improve our site/services | Technical, Usage, Analytics | Legitimate interests |
| Personalize content, remember preferences (cookies) | Technical, Usage | Consent (where required); Legitimate interests |
| Marketing communications (email) with opt-in controls | Identity, Contact, Usage | Consent (where required); Legitimate interests |
| Legal compliance, tax/audit purposes | Order, Transaction | Legal obligations |
5) Cookies & Tracking
We use cookies and similar technologies to enable core functionality (cart, checkout), analyze traffic, and measure marketing. Types include: strictly necessary, performance/analytics, functional, and advertising cookies.
- You can manage non-essential cookies via your browser or a cookie banner (where available).
- We honor applicable Global Privacy Control (GPC) signals where required by law.
- “Do Not Track” is not standardized; we will treat supported signals per applicable law.
For more details, see our Cookie section or a dedicated Cookie Policy page if provided.
6) Sharing & Disclosures
We share data with trusted service providers who process information on our behalf under contractual safeguards:
- Payment processors (e.g., card gateways) – to process payments securely.
- Fulfillment & shipping partners – to print, pack, and deliver your order; provide tracking.
- IT/Cloud hosting, analytics, and anti-fraud tools – to operate, secure, and improve services.
- Customer support & communications tools – to handle inquiries and notifications.
- Marketing tools (email/newsletters; ads) – only with your consent where required.
We may disclose information if required by law, in response to valid legal requests, to protect our rights, users, or the public, or in connection with a business transfer (e.g., merger or acquisition).
7) International Data Transfers
We operate in the U.S. and may transfer data internationally. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) for EEA/UK data transfers.
8) Retention
We keep personal information only as long as necessary for the purposes described above, including to comply with legal, tax, or accounting requirements. Typical retention: orders and invoices are retained for 7 years (or as required by law); account data persists until you delete your account; marketing data persists until you unsubscribe or your consent is withdrawn.
9) Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10) Your Rights
Your rights depend on your location. Subject to legal limits, you may request:
- Access to your data and portability
- Correction of inaccurate data
- Deletion of personal data
- Restriction or objection to certain processing
- Withdraw consent where processing is based on consent
EEA/UK: You can also lodge a complaint with your local supervisory authority (e.g., the ICO in the UK or an EU DPA).
California (CPRA): You have rights to know, correct, delete, and opt-out of “sale”/“sharing” (as defined by law). We do not sell personal information for money. Where our use of advertising cookies constitutes “sharing,” you may opt out via cookie settings or by contacting us. We do not use or disclose sensitive personal information for purposes requiring a “Limit Use” link.
11) Exercising Your Rights
To make a privacy request, email [email protected] with the subject “Privacy Request”. We may take steps to verify your identity (e.g., email verification or order details). If we decline your request as permitted by law, we will explain why and how to appeal.
12) Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us to request deletion.
13) Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies.
14) Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. The “Last updated” date indicates the latest revision. Material changes will be highlighted where appropriate.
15) Contact Us
Address: 4300 Hartlepool Way, Antelope, CA 95843, USA
Email: [email protected]
Phone: +1 (323) 825-9462
Working Times: 9am–5pm /Monday – Friday(excluding holidays)